Quito Airport: Best in Latin America and the Caribbean According to Its Passengers
- The Airports Council International (ACI) recognized Quito Airport through the ASQ program, based on live surveys conducted with more than 1,956 travelers in 2024.
- The surveys cover 53 questions, ranging from satisfaction with each process and service to emotions, processing times, and passenger profiles.
- This is the fourth time that Quito Airport has won this award in the 5 to 15 million passenger category.
Mariscal Sucre International Airport has been named Best Airport in Latin America and the Caribbean in the 5 to 15 million passenger category by the prestigious Airport Service Quality (ASQ) program of the Airports Council International (ACI), in partnership with Amadeus. This recognition, based on passenger feedback, highlights service excellence and reinforces the airport’s leadership in the region for the 2024 assessment.
ASQ is recognized as the world’s leading benchmarking program for evaluating the passenger experience at airports. Its methodology is based on live surveys administered directly to travelers at the airport, capturing their satisfaction levels on the day of their trip. The ASQ surveys cover more than 30 key indicators of the passenger experience, offering a detailed assessment of service quality. The year 2024 was a milestone for the ASQ program, with nearly 700,000 surveys completed worldwide.
Ramón Miró, President and CEO of Quiport, the company that operates Quito Airport, emphasized the significance of this recognition: “This award reaffirms passengers’ trust in the quality of our services and motivates us to continue innovating to raise standards of excellence in the airport industry. We are currently working on expanding the airport to offer greater capacity and more options for our travelers, always prioritizing quality and efficiency. I thank our team and the entire airport community for their dedication, effort, and commitment to providing an exceptional experience to every passenger.”
As part of its philosophy of service excellence and continuous improvement, Corporación Quiport has led Quito Airport’s participation in the ASQ program since 2014. Over the years, Mariscal Sucre Airport has won this award four times as the Best Airport in Latin America and the Caribbean in the 5 to 15 million passenger category.
Justin Erbacci, ACI’s Global Director General, stated: “In today’s rapidly evolving world, where passenger expectations are higher than ever, airports must continuously push the boundaries of service to stay ahead. The 2024 ASQ Awards recognize airports that create seamless and memorable experiences, transforming the entire passenger journey and shaping the future of air travel.”
Mariscal Sucre International Airport has been distinguished by leading air transport evaluation organizations for its service quality and operational efficiency. Additionally, it has positioned itself as the main airport of the country’s air connectivity, offering modern facilities, high safety standards, and a continuous commitment to sustainability.
Check out the details of the ASQ awards on the ACI website here:
https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/