Quito Airport renews its Level 5 Accreditation for Passenger Experience, remaining among the two best in the world.
Quito International Airport and Incheon Airport in South Korea are the only two airports in the world to achieve and maintain this prestigious level, which reaffirms their global leadership in passenger experience.
Quito’s Mariscal Sucre International Airport has renewed Level 5 in the Passenger Experience Accreditation Program, promoted by Airports Council International (ACI). This is the highest level of the program and its granting reflects compliance with strict quality standards in airport service.
The renewal of this accreditation was achieved after an exhaustive audit that evaluated more than 20 key initiatives in 8 fundamental dimensions. Among the aspects evaluated are:
– Deep knowledge of passenger characteristics.
– Customer service strategy.
– Measurement and management of satisfaction levels.
– Operational improvements.
– Innovation and collaboration with the airport community.
Ramón Miró, president and CEO of Quiport, expressed his satisfaction in this regard: “Maintaining the highest level of this accreditation program and being one of only two airports worldwide to achieve it is a great source of pride. In addition, it is a testament to the commitment of the entire airport community to a service culture focused on exceeding the expectations of our passengers.”
The Level 5 accreditation is the result of several years of work since Quiport decided to participate in the program in 2018, drawing up a clear roadmap towards continuous improvement. Since then, the airport has gone through all the stages of the program, obtaining levels 1 and 2 in 2019, level 3 in 2021, level 4 in 2022 and level 5 in 2023, culminating in the renewal of this important recognition.
The Level 5 certification renewal was awarded at the recent ACI Passenger Experience Expo Summit, held in Atlanta from September 23 to 26, 2024. Quiport was invited to this prestigious event as an international benchmark in achieving the highest level of accreditation in passenger experience.
Ramón Miró, President and CEO of Quiport, participated in a panel with representatives from Incheon Airport and other world-renowned airports that are in the process of reaching higher levels in the accreditation program. During his speech, Ramón shared the strategies and knowledge that allowed Quito Airport to obtain Level 5, being one of only two airports to achieve this.
Likewise, Alcira Enríquez, Human Talent Manager at Quiport, participated as a panelist in the Employee Experience and Human Resources Forum, where the latest trends in staff training and development were discussed, focused on improving both the professional growth of employees and the passenger experience.