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• The Airports Council International (ACI) recognized Quito Airport through the ASQ program, based on live surveys conducted with more than 1,956 travelers in 2024. 
• The surveys cover 53 questions, ranging from satisfaction with each process and service to emotions, processing times, and passenger profiles. 
• This is the fourth time that Quito Airport has won this award in the 5 to 15 million passenger category. 

Mariscal Sucre International Airport has been named Best Airport in Latin America and the Caribbean in the 5 to 15 million passenger category by the prestigious Airport Service Quality (ASQ) program of the Airports Council International (ACI), in partnership with Amadeus. This recognition, based on passenger feedback, highlights service excellence and reinforces the airport’s leadership in the region for the 2024 assessment. 

ASQ is recognized as the world’s leading benchmarking program for evaluating the passenger experience at airports. Its methodology is based on live surveys administered directly to travelers at the airport, capturing their satisfaction levels on the day of their trip. The ASQ surveys cover more than 30 key indicators of the passenger experience, offering a detailed assessment of service quality. The year 2024 was a milestone for the ASQ program, with nearly 700,000 surveys completed worldwide. 

Ramón Miró, President and CEO of Quiport, the company that operates Quito Airport, emphasized the significance of this recognition: “This award reaffirms passengers’ trust in the quality of our services and motivates us to continue innovating to raise standards of excellence in the airport industry. We are currently working on expanding the airport to offer greater capacity and more options for our travelers, always prioritizing quality and efficiency. I thank our team and the entire airport community for their dedication, effort, and commitment to providing an exceptional experience to every passenger.” 

As part of its philosophy of service excellence and continuous improvement, Corporación Quiport has led Quito Airport’s participation in the ASQ program since 2014. Over the years, Mariscal Sucre Airport has won this award four times as the Best Airport in Latin America and the Caribbean in the 5 to 15 million passenger category. 

Justin Erbacci, ACI’s Global Director General, stated: “In today’s rapidly evolving world, where passenger expectations are higher than ever, airports must continuously push the boundaries of service to stay ahead. The 2024 ASQ Awards recognize airports that create seamless and memorable experiences, transforming the entire passenger journey and shaping the future of air travel.” 

Mariscal Sucre International Airport has been distinguished by leading air transport evaluation organizations for its service quality and operational efficiency. Additionally, it has positioned itself as the main airport of the country’s air connectivity, offering modern facilities, high safety standards, and a continuous commitment to sustainability. 

Check out the details of the ASQ awards on the ACI website here: 
https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/ 

Corporación Quiport, concessionaire of Quito International Airport, informs our passengers, users and the general public that, due to preventive maintenance work on the runway, air operations will be suspended on the following dates:

• Saturdays April 5th and 12th

• Saturdays May 10th, 17th and 31st

• Saturdays June 7th, 14th, 21st and 28th

• Saturdays September 6th, 13th and 20th

Closing hours will be from 02:00 to 14:00.

Saturdays have been chosen to carry out preventive maintenance work because they are the days when there are fewer air operations. No runway closures have been planned for the months of July and August so as not to affect the peak summer season. These works are essential to ensure the safety and efficiency of air operations and prevent unforeseen closures for emergency corrective maintenance.

The closure schedule has been coordinated and authorized by the Directorate General of Civil Aviation (DGAC). Likewise, the airlines that operate at the airport have been notified through the respective NOTAM* issued by the DGAC, which is the official communication of universal character for those involved in the aviation activity.

Although any changes in itineraries, rescheduling or cancellations will be promptly reported by the airlines, we recommend that passengers with flights scheduled on these dates contact their airline directly for updated information. Contacts are available at: https://www.aeropuertoquito.aero/aerolineas/.

We appreciate your understanding and regret any inconvenience that these works may cause. Their completion is essential to keep the airport infrastructure in optimal conditions.

*The NOTAM published refers to the months of April, May and June. The NOTAM for September closures will be published within three months prior to the closing date as required by the regulations.

Corporación Quiport, concessionaire of the Quito airport, alerts citizens about the presence of fake profiles on social networks that use its name and that of the airport for fraudulent purposes. These deceptive accounts publish non-existent job offers or promote the supposed sale of lost or abandoned suitcases.

It has been identified that these profiles request money from interested parties under different pretexts, such as payment for trainings that according to them, guarantees a job or deposits to acquire suitcases with valuable content. To give greater credibility to their publications, the scammers create fake profiles and include comments from supposed beneficiaries.

Corporación Quiport calls on the community not to be fooled and reiterates that:

• Neither the Quito airport or Quiport sell lost or abandoned suitcases.

• They do not offer jobs through social networks or request money for hiring processes.

Since these scams are spread on social media and the perpetrators constantly create new accounts, citizens are urged to remain alert, avoid sharing personal information and report any suspicious profile on the corresponding social network.

For official information, it is recommended to consult only the communication channels of Quiport and the Quito airport:

• Facebook: Aeropuerto Internacional de Quito

• Instagram: @aeropuertouio

• X (Twitter): @AeropuertoUIO

With the purpose of promoting the entrepreneurial spirit among young people in communities near the Mariscal Sucre International Airport, Quiport, in partnership with the Junior Achievement Foundation, organized the second edition of the program La Compañía. This initiative allowed students from schools in Pifo, Tababela, Yaruquí, Checa, Ascázubi and Puembo to learn about entrepreneurship and carry out real business projects.

Over the course of four months, 66 students from six schools worked in teams to create and manage their own companies. They were guided by 19 Quiport volunteers, who gave workshops on business management in human talent, finance, customer service, marketing, business plans, sales and sustainability. The participants demonstrated their ability to operate in a competitive environment, from the conceptualization of their ideas to the commercialization of their products.

The program culminated with an event at the Wyndham Quito Airport Hotel, where the students presented their companies and strategies to Quiport authorities. The awards ceremony was later held, in which their efforts were recognized in different categories:

Company of the year: Dulzura Manabita, from Tres de Diciembre Educational Unit in Checa, focused on the marketing of traditional sweets from Manabí. As winners, its members received scholarships at the ISMAC Technological University Institute and a consumption card.

Second place: Manguey JA, from Yaruquí Technical Educational Unit, whose members also received scholarships at the ISMAC Technological University Institute and a lower-value consumption card.

Special mentions:

Innovation: Quilla Nina from Ascázubi Technical School.

Best graphic image: Dulzura Manabita from Tres de Diciembre Educational Unit in Checa.

Best financial management: Manguey JA from Yaruquí Technical Educational Unit.

Best Sales Strategy: Tropical Grinch from Colegio Salazar Gómez de Pifo.

Students expressed their enthusiasm and gratitude for the opportunity to apply their knowledge in real projects, highlighting this experience as an important step towards the world of entrepreneurship.

Ramón Miró, president and CEO of Quiport, highlighted the impact of these initiatives on youth and community development: “We are proud of the students’ commitment and creativity. It is essential to continue promoting spaces where young people can develop their entrepreneurial skills and contribute to the growth of their communities.” He also thanked Junior Achievement and the Quiport team that participated as volunteers in this program.

With the aim of optimizing the passenger experience and speed up immigration processes, Corporación Quiport, in collaboration with the Ministry of the Interior, has implemented a biometric gate system in the immigration area for international flights. This investment by Quiport will allow Ecuadorian passengers to independently and efficiently register their travel documents, significantly reducing waiting times.

The new biometric gates are available for Ecuadorian citizens of legal age who have a biometric or electronic ID or passport. The process is simple: the passenger only has topress the Start button on the touch screen, scan the QR code on their boarding pass, select their identification document (ID or passport) and scan the document as indicated by the system so that it can identify the MRZ code. Then, the system takes a photo of the face to perform facial recognition, and if everything is correct, the doors open automatically. If any irregularity is detected, the system redirects the passenger to a counter, where immigration personnel will assist them.

In terms of efficiency, this system has managed to reduce processing times: the entire process at the new gates takes between 30 seconds and 1 minute, which represents a notable improvement compared to the 3 minutes that the conventional process took at a counter with an immigration agent.

This system will initially be available for flights with final destinations to countries in South America and Panama. To travel to Venezuela, the system only works with a passport and in the case of French Guiana it is necessary to do the immigration process at a counter.

Ramón Miró, president and CEO of Quiport, highlighted the collaboration with the Ministry of the Interior to implement biometric gates in immigration, a significant advance in improving the experience and reducing times for passengers. “Since 2023, the airport is a pioneer in Ecuador in using biometrics in immigration, with the implementation of biometric gates for arrivals and, recently, for departures.” Miró thanked everyone involved in this project and highlighted Quiport’s ongoing commitment to innovation in 2025.

For her part, Gabriela Pogo, Undersecretary of Migration, said that: “these actions demonstrate the commitment of the Ministry of the Interior to innovation, continuous improvement and promoting security in the migration process.”

The installation of biometric doors is part of a broad technological transformation project for the Quito airport, with the aim of transforming it into a benchmark for efficiency and technology. Several automatic doors with similar characteristics have already been implemented in other areas of the airport in previous years. Find out the details here: https://www.aeropuertoquito.aero/tag/biometrico/

Quiport has been distinguished with two important awards that highlight its commitment to sustainability and responsible development.

The Quito Chamber of Commerce and Oxify by Kruger awarded Quiport the SDG Leader Latam award, a recognition endorsed by prestigious international organizations such as EBC International, Basura Cero Global and iLab. This award highlights companies that implement concrete actions to meet the Sustainable Development Goals (SDG) and actively contribute to sustainable development in Ecuador and the region.

In addition, in this same space, Quiport received the Ecuador Carbono Cero award, awarded by the Ministry of the Environment and the Quito Chamber of Commerce. This distinction is the result of its constant effort to quantify and reduce CO₂ emissions.

In this regard, Ramón Miró, president and CEO of Quiport, highlighted: “These recognitions motivate us to continue working on responsible and sustainable actions. They are a reflection of the efforts of our entire team and commit us to continue with our conviction that development and sustainability are two inseparable concepts, since there cannot be full development without it being sustainable.”

• The season runs from January 18 to February 8.

• Volume growth is projected to be between 3% and 5%.

• 15 cargo airlines operate in the cargo area, taking Ecuadorian flowers to destinations around the world, mainly the United States and Europe.

The peak flower export season for Valentine’s Day 2025 at Quito Airport began this Saturday, January 18, and will run until Saturday, February 8. According to the forecasts that Quiport has made based on information obtained from the palletizers that process the cargo, the volume of flowers exported in the 2025 season will grow in a range of 3% to 5%.

In 2024, the total volume of flowers exported was 26,466 metric tons, setting an absolute record for Valentine’s Day exports from Quito Airport. In terms of flights, 493 flights are expected to be dispatched, operated by 15 cargo airlines. The main destinations for Ecuadorian flowers are the United States and Europe.

“The growth of air cargo has been a constant at the Quito airport, exceeding the volumes of processed cargo year after year. In the case of flower exports, the forecasts for 2025 are encouraging thanks to the excellent positioning of Ecuadorian flowers in international markets. As Quiport, our responsibility as the Quito Airport concessionaire is to guarantee that the entire operation works properly so that the flowers are shipped on time, preserving their quality,” said Ramón Miró, president and CEO of Corporación Quiport.

The Mariscal Sucre International Airport has an international cargo terminal with 13 thousand square meters of usable area, in which four cargo palletizing companies operate, and the cargo platform that can accommodate up to six high-capacity cargo aircraft simultaneously (four E code -for example Boeing 777-200- and two F code -for example Boeing 747-800-), making it the main cargo airport in the country.

Infrastructure and operational efficiency have allowed Quito airport to reach 5th place in the ‘TOP 20 air cargo in the region’ ranking, prepared in 2024 by the International Council of Airports of Latin America and the Caribbean (ACI-LAC).

Corporación Quiport has been awarded the It’s in Your Hands award by the Metropolitan Public Company for Potable Water and Sanitation of Quito (EPMAPS) in the Sustainable Infrastructure category. This recognition highlights the responsible management of water and wastewater treatment carried out by Quiport, which contribute to the UN Sustainable Development Goal 6: Clean Water and Sanitation.

The winning project presented by Quiport called Blue Governance includes the protection of two key water management areas for the airport: the Ponce Paluguillo Water Protection Reserve, where Quiport replenishes its water footprint in agreement with the Water Protection Fund (FONAG) and the airport’s rainwater reservoir, a 17-hectare infrastructure that prevents flooding and is home to 150 species of birds.

1. Ponce Paluguillo Water Protection Reserve: Between 2022 and 2023, Quiport conducted a water risk analysis in the Ponce Paluguillo reserve, which supplies drinking water to Quito airport through the Paluguillo plant, located in the Papallacta integrated system. In 2023, Mariscal Sucre became the first airport in the country to offset its water footprint, through an agreement with FONAG. This agreement allows FONAG to invest in the protection of the Cerro Puntas-Itulcachi ecological corridor and in the sustainable development of the Iguiñaro community, where 20 families participate in agroecological initiatives that diversify their income and improve their quality of life.

The agreement also includes constant monitoring of the reserve, allowing the identification of threats and the observation of fauna species. This effort not only favors Quito’s water sustainability, but also contributes to mitigating climate change by capturing carbon in the moorland ecosystems.

2. Airport rainwater reservoir: With an area of ​​17 hectares, the airport rainwater reservoir is a key infrastructure for adaptation to climate change. Capable of managing the volume of rainfall from storms with a return periodicity of 100 years, this work prevents flooding at the airport and facilitates coexistence with fauna. The reservoir is home to some 140 species of birds, both local and migratory, and strengthens the harmony between airport operations and nature, helping to mitigate operational risks.

Quiport reaffirms its commitment to preserving the environment and building a more sustainable airport. Responsible management of natural resources is a fundamental pillar in its strategy, promoting projects that promote the well-being of the community and care for the environment.

Today, at the event held at the Hilton Colón Hotel, Corporación Quiport has once again been recognized as a Socially Responsible Company (ESR) by the Ecuadorian Corporation for Social Responsibility & Sustainability (CERES), the most important network of organizations committed to social responsibility and sustainability in Ecuador.

This distinction, which is awarded annually, is the result of Quiport’s public and voluntary commitment to implement socially responsible management, assuming the management of a continuous improvement process to raise the standards of corporate social responsibility (CSR) in the areas of quality of life in the company, ethics and corporate governance, community engagement, as well as the care and preservation of the environment.

The application for the year 2023 began in June 2024, with the presentation of detailed information on Quiport’s actions and sustainability approach. The process included a rigorous qualitative and quantitative analysis in key areas of environment, society and governance (ESG).

Ramón Miró, President and CEO of Corporación Quiport, commented: “Receiving this recognition for the second consecutive year is a true honor and a boost to continue strengthening our business practices. At Quiport, we implement an ESG approach in all areas of the company, ensuring that these principles are integrated into the different activities. The commitment is shared by all of us who are part of the company, and we maintain it with determination. I congratulate my team for this achievement!”

The ESR Distinction awarded by CERES has been awarded in Ecuador since 2021. Corporación Quiport is among a select group of companies distinguished this year, reaffirming its commitment to sustainable development and continuous improvement.

Quito’s Mariscal Sucre International Airport strengthens its network of international destinations by connecting, for the first time, the Ecuadorian capital with Punta Cana, in the Dominican Republic. This new route, operated by the airlines Avianca and Arajet, offers travelers weekly frequencies that facilitate tourism and business in both destinations, significantly expanding connectivity options for those flying from Quito.

Avianca operates this route with an Airbus A320 aircraft with capacity for 198 passengers, while Arajet does so with a Boeing 737 Max 8 that has a capacity of 174 passengers. Both airlines began flights in October, offering two convenient schedules to travelers, with the following itineraries:

Ramón Miró, president and CEO of Corporación Quiport, underlined the importance of this new connection for the airport and its passengers: “We are very pleased to offer a greater variety of travel options and to strengthen Quito’s connectivity with key international destinations. The addition of Punta Cana as a destination from Quito International Airport reaffirms our commitment to providing excellent service and contributing to the development of tourism and business in our region.”