- The airport’s VIP Lounges received the Latin American Quality Awards 2017 Trophy.
- Additionally, representatives of Quiport received certificates for the quality of services offered at the VIP Lounges.
The VIP Lounges at Quito’s Mariscal Sucre Airport have once more been recognized by the Latin American Quality Institute (LAQI), who awarded a trophy in recognition of excellence in business management and the promotion of a culture of quality throughout Latin America. Additionally, LAQI recognized the quality of services and representatives of the commercial department of Quiport (the concessionaire of Quito’s airport service) with the following international certifications: Global Quality Certification, Quality Assurance Manager and Marketing & Branding Manager Leader.
To award these prizes that recognize and certify the total quality of products and services offered to passengers at the VIP Lounges, LAQI considered factors including customer service, innovation, quality of products and services and friendliness of staff.
The domestic and international VIP Lounges at Mariscal Sucre Quito Airport include areas for rest, gastronomic offering, business and entertainment to provide travelers with a variety of services devised for their comfort. The VIP Lounges add to the array of quality services offered at Quito’s Airport. In November 2017, the expanded and renovated International VIP Lounge was inaugurated, increasing the quality of service for its users.
The Latin American Quality Awards 2017 trophy is the highest recognition awarded by LAQI yearly, while the certifications issued by LAQI are sustained by 38 strategic alliances and are recognized in more than 100 countries, providing credibility in the global market.
Certifications and awards given by LAQI are based on criteria with high standards of quality and are developed by a team of specialists in each area. These recognitions are awarded with the aim to continue encouraging and motivating companies and entrepreneurs throughout Latin America to continue on the path to Total Quality.