The Quito airport ascends six places compared to its 2020 ranking and classifies as 40th worldwide.
The airport received additional awards such as the Cleanest Airport in South America, which is especially important in the current circumstances marked by the COVID-19 pandemic.
Quito's Mariscal Sucre International Airport was designated as the Best Airport in South America by Skytrax, the world’s main organization that evaluates the service provided by airports and airlines internationally. The British organization published the results of the World Airport Awards 2021 in which the Quito airport achieved for the first time the award as Best Airport in South America in the absolute regional ranking over airports the likes of Bogotá, Lima, Guayaquil, Santiago, Río de Janeiro and Sao Paulo. In the world ranking of airports, Quito airport improved 6 positions and was ranked 40.
In addition to this great achievement is the renewal, for the sixth consecutive year, of the Best Regional Airport in South America award, a category that only includes airports whose main connectivity is within the same region. Furthermore, the city's airport was the winner as the Cleanest Airport in South America and accomplished the award for Best Airport in the World in the category of less than two million passengers.
The World Airport Awards began in 1999, when Skytrax launched its first global airport user satisfaction survey. The awards are considered quality benchmarks for airports around the world, where customer service and facilities at more than 500 airports are evaluated.
Skytrax's annual survey of airport users was conducted from August 2020 to July 2021 in airports around the world, where many travelers voted for what they consider to be the best airport based on their pre-pandemic travel experiences, while others users voted according to their airport experience during the COVID-19 pandemic. Full award categories can be found at https://www.worldairportawards.com/award-winners-2021/
Ramón Miró, president and CEO of Corporación Quiport, the company that operates and manages Quito's Mariscal Sucre International Airport, recalled that this award belongs to all airport companies and institutions, as well as to the six thousand employees who make the Quito airport. “It is an honor to lead this great team that has been doing an exceptional job before and during the tough challenge posed by the pandemic. All of our workers, as well as our strategic partners, have managed to rise to the occasion and have overcome the problems and difficulties to keep the Quito airport at the top. We are all grateful for their great teamwork,” he said.
Sandro Ruiz, general manager of the Metropolitan Public Airport Services Company (EPMSA), pointed out that “this recognition once again demonstrates the commitment of Quito's Mariscal Sucre International Airport to continue maintaining the level of service and biosecurity in the face of to the pandemic that plagues the world. The commitment of our concessionaire, Quiport, is to continue raising the levels in its quality of service and in all areas that today are taken as measurement indicators to achieve these recognitions that place us in the forefront of the industry, which is very important to promote tourism to and from Ecuador. The work of the Municipality has been to collaborate transparently in the execution to total satisfaction of the concession contract, contributing from the public sector, in all the processes that are necessary for the development of the air terminal. With the current commitment, we will continue working in concert to continue obtaining new achievements for the city and the country ”.